"Proactive In Trying To Improve Her Situation"
Placing a loved one in a care facility is a very difficult decision to make. Silverado Calabasas made a difficult situation easier. My mother had Alzheimer’s disease, and it was no longer an option for her to live alone. I live out of the area, so was looking for a place that would be very attentive to her, since I could not be there myself. The high staff/resident ratio was attractive, as was having round the clock nursing. I also liked the fact that they specialize in memory care, and are experienced in dealing with dementia patients.
The building and grounds there are bright, attractive and spacious. Dogs wander about and birds sing in their cages, making the place feel more home-like. But most importantly, the staff is very caring and supportive, both of the residents and the families. Dealing with dementia patients is a very challenging task, and they approach it with patience and skill. They coax and encourage, never force or restrain. And communication with me as to my mom’s status was frequent and informative. They always made sure I knew what was going on, even if it seemed minor.
Even with the best care, mishaps can happen. When mom felt and needed to go to the emergency room, Silverado, unlike many other facilities, always sent someone to be with her. And they were proactive in trying to improve her situation. When her decline worsened, I agreed to Silverado’s suggestion of hospice care, and was very pleased with how hospice took care of her, and how they all advocated for her.
My mother was at Silverado for 3 ½ years. When she passed away, I not only felt her loss, but also the loss of talking regularly to the staff who had become by friends.
Ms. Z. (Silverado Calabasas and Hospice Family Member)